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Bases Loaded Customer Service



Customer Satisfaction is our number 1 priority!
At Bases Loaded we want you to be 100% satisified with your shopping experience. If for any reason you are not happy please give us a call or email us for assistance. We are here 7 days a week!

You can email us at orders@ebasesloaded.com

Call us toll free at Bases Loaded to have a customer representative assist you 7 days a week!

Bases Loaded Phone: (916) 983-0633 EXTENDED HOURS IN EFFECT!!! (PST)
11455 Folsom Blvd Toll Free: (866) 983-0633 Mon-Fri 9am - 8pm
Rancho Cordova, CA 95742 Fax: (916) 983-0682 Saturday 9am - 7pm
Between Hazel & Sunrise on Folsom Blvd Email: service@ebasesloaded.com Sunday 10am - 6pm


Payments: We accept American Express, Discover, MasterCard, Visa
We don't accept orders from outside the United States at this time

Bases Loaded carries all the biggest names in Baseball and Softball. We are a top 100 supplier for all the major baseball equipment & softball equipment manufacturers which means we have low prices and a large selection.

BASES LOADED IS AN AUTHORIZED DEALER FOR ALL PRODUCTS THAT APPEAR ON OUR WEBSITE EBASESLOADED.COM OR IN OUR RETAIL STORES.

Why is it important to buy from an authorized dealer?

Please be aware that some bat sellers, glove sellers etc... on the Internet or at local events are not authorized dealers and cannot provide a valid sales receipt for warranty repairs. Even if the seller says that the new bat comes with a factory-wrapped warranty card, the manufacturer will not honor the warranty card unless the seller is an authorized dealer. MOST IF NOT ALL MANUFACTURERS WILL NOT HONOR EBAY RECEIPTS!

Therefore, if you want great customer service, competitive pricing, fast shipping, easy returns, a full manufacturer warranty and a brand new product you should buy from Bases Loaded.

What if you lose your receipt and need a repair?

No problem! We have been helping customers for years get assistance with repairs from our manufacturers. Just let us know the approximate date you purchased from us and we'll send you a replacement receipt to get your warranty repairs.

Many of the items that are sold by Bases Loaded come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, you can either call us or the manufacturer directly. The following are some contact numbers for some of our manufacturers:


Combat (866) Combats
DeMarini (800) 937-BATS
Easton (888) 259-1297
Louisville Slugger (800) 282-BATS
Mizuno (800) 966-1211
Nike (800) 344-6453
Nokona (800) 433-0957
Rawlings (877) 225-1041
RIP-IT (888) 95-RIP-IT
Sam Bat (613) 724-2421
Under Armour (888) 727-6687
Worth (800) 423-3714


return-process

Exchanges & Returns
Not happy? Need something a little different? No Problem! Exchanges or Returns may be made within 60 days from the date it was shipped. The item must be unused and in the original packaging. Customers are responsible for any return shipping fees. Please write your order number on the outside of the return package and include the order number or the original packing slip inside your return package. This allows us to keep track of what is coming and going so we can provide you with refunds or exchanges fast. Shipping charges(if any) will be deducted from your refund. No Warranty on Wood Bats unless provided by Manufacturer. Bats not in original packaging and unused cannot be returned or exchanged.

Click to print our Return Label

Bases Loaded Return Label



Special Orders & Custom Goods
These items may not be returned unless defective. Such items will be repaired, replaced, or credit issued at the discretion of Bases Loaded.

Sales Tax
Sales tax is added for items sold only to customers living in the state of California at 8.25% as of 1/1/2017.